Need Help? Contact Us
For technical support, feedback, or questions about POTS Check:
support@cascadeagenticlabs.comResponse Time: We typically respond within 24-48 hours
Quick Links
Device Requirements
- iPhone: iOS 18.6 or later
- Apple Watch: watchOS 11.0 or later
- Both devices required for testing
- HealthKit permissions: Heart rate (read), Workout sessions (write)
- Motion & Fitness: Required for posture detection
Troubleshooting
The app isn't detecting my Apple Watch
- Ensure your Apple Watch is paired with your iPhone
- Check that both devices are on the same WiFi network or Bluetooth is enabled
- Restart both devices
- Re-install the Watch app if needed
- Make sure the POTS Check Watch app is installed (check Watch app on iPhone)
Heart rate data isn't syncing
- Verify HealthKit permissions: iOS Settings → Privacy → Health → POTS Check
- Ensure "Heart Rate" read permission is enabled
- Ensure "Workouts" write permission is enabled
- Keep Watch app open during the test
- Wait for sync to complete after the test (can take 30-60 seconds)
Posture detection isn't working
- Enable Motion & Fitness: iOS Settings → Privacy → Motion & Fitness
- Keep your iPhone on your body (pocket or armband) during the standing phase
- Ensure you're standing still against a wall during the standing phase
- Avoid excessive movement which can affect posture quality score
The app crashed during my test
- Restart the app — recent data may be recoverable in Secure Account
- Guest Mode tests cannot be recovered after a crash
- Report the issue via email or App Store review
- Include device details and steps to reproduce
Test results seem inaccurate
- Make sure your Apple Watch is worn snugly on your wrist
- Avoid caffeine, alcohol, or large meals for 2 hours before testing
- Test in a comfortable temperature environment
- Stay as still as possible during both baseline and standing phases
- Wrist tattoos or dark skin pigmentation can affect optical sensors
Understanding Test Modes
Guest Mode
- Try a single test with no account required
- Instant results and PDF export
- Data stored in-memory only
- Data cleared when you end session or start new test
- Perfect for first-time users
Secure Account
- Unlimited test history stored locally
- All data encrypted with AES-256-GCM
- Trend charts and historical analysis
- Professional PDF reports
- Health Profile import from Apple Health
- Completely free
Managing Your Data
You have full control over your data:
- View History: Settings → Test History
- Export PDF: Settings → Export → PDF
- Delete All Data: Settings → Delete All Data (requires confirmation)
- Health Profile: Settings → Account → Health Profile (Secure Account only)
- Revoke HealthKit: iOS Settings → Privacy → Health → POTS Check
Your data is stored locally and never uploaded to cloud servers without your explicit action.
Medical Disclaimer
POTS Check is a wellness screening tool, NOT a medical device or diagnostic tool. Results are for informational purposes and discussion with your healthcare provider. This app does not replace professional medical evaluation.
Providing Feedback
Your feedback helps us improve POTS Check! Please let us know about:
- Bugs or technical issues
- UI/UX improvements
- Confusing instructions or terminology
- Feature requests
- General impressions and suggestions
How to report:
- Email: support@cascadeagenticlabs.com
- App Store: Leave a review to help others discover POTS Check
When reporting issues, please include device model, iOS/watchOS version, and steps to reproduce.
Additional Resources
- Privacy Policy — How we protect your health data
- Terms of Use — Legal terms and conditions
- FAQ — Frequently asked questions
- How It Works — NASA Lean Test protocol explained